Frequently asked questions

We’ll do our best to answer any questions about our services.

General

We give replies back within a day.

For Web Design, this can vary on the project scale but on average 2 weeks.

Our main offices are in Edmonton. We do lots of face to face business and meetings in both Edmonton & Calgary. 

We serve any clients worldwide.

We offer a load of services and even more if you have any suggestions!

  • Web & Hosting 
    • SSL Certificate
    • SSL Certificates
    • Business Emails
    • CDN Delivery
  • Design & Graphics
    • Logo Design
    • Logo Animation
    • Website Illustrations
    • Brochure Design
    • Business Card Design
    • Sticker Design
  • Photography
    • Website Photography
    • Product Photography
    • Portrait Photography
  • Search Engine Optimization
    • Analytic Tools
    • Reports
  • Social Media Management
    • Running Ads
    • Design Posts
    • Communication support

Payments

We accept Credit Card payments at check out or alternatively we can accept payments via E-Transfer.

Our website is backed up by TLS. All payment information is 100% secure and encrypted. 

If you are unhappy with the design, we will redesign it at no charge. We will do our best to earn your business otherwise, money back is guaranteed.

Our refund and returns policy lasts 30 days after the design completion. If 30 days have passed since your purchase, we cannot offer you a full refund or exchange. If the website design & template is no longer in our possession regardless of the 30 day period, we cannot offer a refund or an exchange.

Non-returnable service:

  • Hosting Cost
  • Domain Registration
  • SSL Certificate Cost
  • Subscription Services via Updates, Inventory & Design updates

To complete your return, we require a receipt or proof of purchase.

Our hourly rates are $25-$400/hr – minimum 1 hour.

Please contact support@designpad.ca for any further questions.

Web Design & Hosting

It really depends on the businesses standards and true purpose. For most businesses that offer services and products, we often suggest using WordPress.

However, if you’re wanting a website for online sales and drop shipping, we recommend Shopify.

Yes, all our website designs are 100% unique and based personally off your niche. We use Elementor which is a great theme building tool that allows both developers and users to easily make edits and complex edits.

Contact support@designpad.ca for any issues regarding hosting, website and technical issues.

Any and all websites under DesignPad’s hosting will receive system updates as well as PHP updates when required.

Plugin updates are not included.

For any issues &upgrades outside of your package, we charge a flat rate of $25/hour – starting at 1 hour minimum.

Example: A small upgrade in system and function will cost $25 starting.

All websites we design will be extremely user friendly. We provide personalized video tutorials for all clients who go with our Web + Hosting Package.

At DesignPad, regardless of which package you are on. If we host your website, we prioritize maintenance, performance and it’s security to ensure your website runs smoothly. We also run weekly tests, and update plugins when required to prevent any exploitation.

We use Dedicated Instances compared to other providers that use shared servers.

Features
 
Shared Hosting
 
QuikrHosting (Dedicated Server)
 
Security Level
Low
Very High
Cost
$15/m starting
$35/m starting
Configurability
Very Low
High
Server Shared
+1,000 Users
Less than 25 Users
Speed
Slow (Avg 4 seconds to load)
Fast (Average 0.5 seconds to load)
Up Time
89 – 99%
99.99%
Maintenance
None
Provided

The cheapest plan we offer is $50/m with basic maintenance such as security, OS updates and patches.

This package does not cover plugin updates and technical support.

Yes, you can add more additional services such as business emails, CDN delivery, and more from our Addon Page.

Search Engine Optimization

Yes, yes you do.

Why? Picture all of your website visitors as a massive pie. For the average website, 50% of that pie will come from search engines like Google.

Search engines look at 3 primary factors when trying to understand all of the websites in their index: authority, relevancy, and crawlability.

No! We know that all of those Fiverr deals offering you 50 backlinks for $5 are tempting, but they’re not worth it. Buying links goes against Google’s policies and will destroy your search rankings if you get caught.

Unlike other popular marketing channels, SEO does not work instantly. Most professionals expect to see results in as low as 2 months, but SEO can take as much as 12 months to work. 

Link building is often considered to be the main off-page tactic, but this also includes tactics such as content marketing, social media, appearing on podcasts, landing reviews, building local citations, and more.

In Canada, most of SEO monthly retainers cost between $700 to $2000. One-time SEO project price ranges from $5,000 to $30,000 and consultation fee could be between $80 to $200 per hour.

Social Media Management

We excel at launching and engaging in Facebook, Instagram, Twitter & LinkedIn.

It takes us initially 10-21 days to set up & create these posts.

Yes, as we post engaging and promotional posts. This can bring you leads to your website making it a way of marketing.

Yes, but after cancellation you must wait another 10-21 day period for us to recreate and start launching posts.

Of course! It really depends on the platform, the best is to contact us before making a decision.

media@designpad.ca

Nope. Clients, rarely, if ever, go in and post once they become a client. Social Media Management services are designed so that I take over your social media accounts, and you can get back to doing what you do best, running your business. Of course, you can go in and post if you want to.

Absolutely! The customer service part of social media is critical. We answer questions on behalf of your business!

Design & Templates

We always provide our end project with sources to back them up.

Logo Design takes around 3-5 business days.

Animations can take up to a week.

We always present our clients with 3 design options.

Your logo will be 100% unique to your business

Yes, absolutely! We are all about increasing your businesses awareness. Having business cards and having our flyers is critial to growing certain businesses grow.

We only charge for the design. 

We use VistaPrint to print and send the package to your location.

Example: You want 500 business cards. VistaPrint charges $50 for 500 cards. DesignPad charges $200 for the design. You end up paying $250.

“Our business grows bigger everyday, so we can help yours grow bigger along with us!”

Jae Kim

Director of DesignPad

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